Associate Manager supporting planning and execution of luxury events for Constellation Brands' Wine & Spirits Division. Collaborating with internal teams and managing vendor relationships for successful event delivery.
About the role
- Groups & Events Coordinator for AROYA CRUISES ensuring smooth coordination of group bookings and events onboard. Collaborating with various ship departments and providing top-tier customer service.
Responsibilities
- Coordinate all aspects of group bookings, including reservations and onboard activities.
- Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
- Organize and oversee group events, ensuring all logistical details are executed flawlessly.
- Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
- Handle any last-minute changes or challenges, providing effective and prompt solutions.
- Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
- Maintain accurate records of group activities, requests, and special requirements.
- Ensure compliance with all guest service standards and protocols.
- Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
- Provide exceptional customer service to enhance group members’ overall experience.
- Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
- Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
- Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
- Manage VIP group requests, providing enhanced services to high-profile group guests.
- Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements
- Previous experience in group coordination, event planning, or a similar role, preferably in a cruise or hospitality setting.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle dynamic, fast-paced environments.
- Proficiency in computer systems, including reservation software.
- Problem-solving abilities and the ability to work under pressure.
- Fluency in English and Arabic; additional languages are a plus.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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