Hybrid IT Helpdesk Intern

at CoLogix Analytics

• Job title: IT Helpdesk Intern
• Job type: Internship
• Experience level: Entry level
• Salary: $23 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Denver, United States

About the role

• IT Helpdesk Intern providing hands-on experience in IT support and troubleshooting. Working with IT specialists at Cologix to gain insights and skills in information technology.

Responsibilities

• Assist with Troubleshooting: Provide support in resolving basic technical issues, escalate complex cases as needed, and ensure timely resolution to improve overall efficiency.
• Document Solutions: Create, review, and update documentation for troubleshooting procedures and FAQs, ensuring they are comprehensive, clear, and easily accessible for future reference.
• User Experience: Analyze current cases to identify patterns and common issues, develop solutions to improve user experience, and provide feedback to the IT team for continuous improvement.
• Data Analytics: Review current team performance data, identify trends and gaps, assist with creating new metrics to track performance, and provide insights to aid in documentation and decision-making.
• Automation: Identify repetitive tasks that can be automated, such as ticket categorization, assignment, and status updates, and implement automation solutions to enhance productivity and efficiency.

Requirements

• Must be currently enrolled in a degree program from an accredited college / university as a rising junior / senior.
• Proactive and Self-Motivated: Demonstrates the ability to work effectively in a remote environment and take initiative.
• Strong Organizational Skills: Exceptional attention to detail and capability to manage multiple tasks efficiently.
• Technical Aptitude: Keen interest in IT with a knack for troubleshooting and problem-solving.
• Intermediate IT Knowledge: Solid understanding of basic IT principles and eagerness to learn more about support.
• Eager to Learn Automation: Either has a beginner's understanding of or a keen interest in learning about automation tools and processes.
• Team Player with Independence: Capable of working both independently and collaboratively within a team.
• Effective Communicator: Strong communication and documentation skills.
• Enthusiastic Learner: Passionate about learning new technologies and embracing new challenges.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment visa at this time, including CPT/OPT.