Hybrid Senior Director, Digital Operations

at The College Board

• Job title: Senior Director, Digital Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $96,000 - $160,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Senior Director leading digital operations initiatives for College Board. Collaborating with cross-functional teams to establish strategic initiative roadmaps and drive execution.

Responsibilities

• Establish clear structures and governance for highly visible, cross-functional initiatives to enable decision-making and accountability.
• Translate strategic objectives into actionable plans, milestones, and success metrics that align Operations structures and plans with Product and Technology priorities.
• Build and maintain integrated roadmaps that connect product development roadmaps with operational readiness, delivery and support roadmaps, including system and process requirements.
• Drive alignment across workstreams, surfacing dependencies and facilitating resolution of competing priorities.
• Anticipate and mitigate risks through proactive issue management and structured escalation.
• Establish and lead effective operating rhythms, including initiative reviews, stakeholder updates, and retrospectives.
• Ensure resources and capacity are aligned with initiative priorities, partnering with functional leaders to balance workloads.
• Define and manage reporting mechanisms that provide visibility into progress, risks, and impact for senior leadership and represent voice of Operations as part of product/platform discussions.
• Enable change and adoption by driving clarity, communication, and consistency across teams during periods of transition.
• Work closely with product development teams to understand and support work related to platforms and processes.
• Continuously improve delivery practices by embedding feedback loops, measuring outcomes, and refining processes over time.

Requirements

• Expertise in operations, program management, or digital transformation, ideally in a complex, matrixed organization for 8 or more years
• Demonstrated success leading cross-functional initiatives that bridge product, technology, and operations
• Proven ability to create structure and alignment in ambiguous environments
• Strong communication and relationship-building skills with senior leaders and technical teams alike
• Expertise in project governance, strategic planning, and resource management
• A collaborative, systems-oriented mindset and a passion for advancing organizational excellence
• Familiarity with digital delivery models, agile principles, and organizational change management best practices
• Bachelor’s degree required; Master’s degree preferred
• The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business

Benefits

• Annual bonuses and opportunities for merit-based raises and promotions
• A mission-driven workplace where your impact matters
• A team that invests in your development and success