Director of Development Operations ensures operational excellence for philanthropic efforts. Managing systems and processes that support fundraising and campaign initiatives across the organization.
About the role
- Senior Director leading digital operations initiatives for College Board. Collaborating with cross-functional teams to establish strategic initiative roadmaps and drive execution.
Responsibilities
- Establish clear structures and governance for highly visible, cross-functional initiatives to enable decision-making and accountability.
- Translate strategic objectives into actionable plans, milestones, and success metrics that align Operations structures and plans with Product and Technology priorities.
- Build and maintain integrated roadmaps that connect product development roadmaps with operational readiness, delivery and support roadmaps, including system and process requirements.
- Drive alignment across workstreams, surfacing dependencies and facilitating resolution of competing priorities.
- Anticipate and mitigate risks through proactive issue management and structured escalation.
- Establish and lead effective operating rhythms, including initiative reviews, stakeholder updates, and retrospectives.
- Ensure resources and capacity are aligned with initiative priorities, partnering with functional leaders to balance workloads.
- Define and manage reporting mechanisms that provide visibility into progress, risks, and impact for senior leadership and represent voice of Operations as part of product/platform discussions.
- Enable change and adoption by driving clarity, communication, and consistency across teams during periods of transition.
- Work closely with product development teams to understand and support work related to platforms and processes.
- Continuously improve delivery practices by embedding feedback loops, measuring outcomes, and refining processes over time.
Requirements
- Expertise in operations, program management, or digital transformation, ideally in a complex, matrixed organization for 8 or more years
- Demonstrated success leading cross-functional initiatives that bridge product, technology, and operations
- Proven ability to create structure and alignment in ambiguous environments
- Strong communication and relationship-building skills with senior leaders and technical teams alike
- Expertise in project governance, strategic planning, and resource management
- A collaborative, systems-oriented mindset and a passion for advancing organizational excellence
- Familiarity with digital delivery models, agile principles, and organizational change management best practices
- Bachelor’s degree required; Master’s degree preferred
- The ability to travel 6-8 times a year to College Board offices or on behalf of College Board business
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
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