Marketing Manager for Coles enhancing Lifestyle Services brand and customer experiences in Australia. Collaborating with teams to turn insights into actionable marketing strategies.
Responsibilities
Help evolve the Lifestyle Services brand and customer experience by connecting brand thinking, customer and market insights, and practical marketing execution.
Contribute to the ongoing development and governance of the Lifestyle Services brand strategy and guidelines.
Lead and deliver customer and market research programs, including planning, agency engagement, and insight synthesis.
Map and analyse customer journeys to identify pain points and opportunities.
Translate data into insight-led recommendations that inform marketing and communications activity.
Partner with cross functional teams to align priorities and support business objectives.
Manage relationships with external agencies to ensure quality delivery and strong outcomes.
Requirements
Experience working with complex or regulated products is helpful, but not essential.
Experience using customer or market insights to inform decisions.
Ability to turn insights into clear, actionable recommendations.
Confidence influencing and constructively challenging stakeholders.
Clear communication and presentation skills with a collaborative approach.
Benefits
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
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