Consultant responsible for Wellness Center operations and support for health initiatives at Travelers. Overseeing daily activities and member engagement through wellness programming.
About the role
- Service Desk Consultant providing IT support to clients via hybrid working in Dublin. Involves user support, incident resolution, and onsite assistance as needed.
Responsibilities
- Provide professional and friendly IT support to customers and internal users, both onsite and remotely
- Travel to customer sites when required to deliver onsite support and technical assistance
- Respond to, log, analyse, prioritise, and resolve IT incidents and service requests in a timely manner
- Escalate unresolved issues where appropriate, ensuring full case ownership and updates throughout
- Deliver desktop and end-user support, including both remote troubleshooting and desk-side assistance
- Diagnose and resolve hardware, software, and system issues across user environments
- Perform desktop/laptop builds, reimaging, and device deployments
- Provide administration and support across Microsoft environments, including:
- Microsoft 365 (M365) tenant administration
- Azure / Entra ID (user management, group management, Conditional Access, MFA)
- Microsoft Intune / Endpoint Manager (device enrolment, compliance policies, configuration profiles, application deployment)
- Exchange Online (mailbox management, mail flow troubleshooting, permissions, shared mailboxes)
- Support identity and access management tasks
- User provisioning/deprovisioning
- Role-based access control (RBAC)
- Troubleshooting authentication and sign-in issues
- Provide support for:
- Windows 10/11 environments
- Microsoft Office applications
- Mobile Device Management (MDM) for iOS/iPadOS and Android devices
- Corporate smartphones and BYOD scenarios
- Troubleshoot and support:
- Email delivery issues (mail flow, spam filtering, connectors)
- Endpoint compliance and security policies
- Device configuration and deployment via Intune
- Support and maintain:
- Multi-function devices (printers, scanners, etc.)
- Basic networking issues (connectivity, VPN, firewall-related user impact)
- Maintain strong client relationships through excellent customer service
- Proactively identify opportunities to improve customer IT systems and operations
- Communicate effectively with clients and internal teams regarding progress, issues, and resolutions
- Manage and prioritise workload effectively to meet deadlines and SLAs
Requirements
- Minimum 2+ years’ experience in a Service Desk or similar IT support role
- Proven experience working in a fast-paced, high-pressure environment
- Strong understanding of Service Desk operations and ticket management processes
- Excellent customer service and communication skills
- Strong troubleshooting, diagnostic, and problem-solving abilities
- Hands-on experience with:
- Microsoft 365 administration
- Azure / Entra ID identity management
- Microsoft Intune (Endpoint Manager)
- Exchange Online
- Experience with:
- Device imaging and deployment
- Endpoint management and security policies
- Microsoft licensing concepts and administration
- Networking fundamentals (WAN, VPNs, firewalls)
- Ability to work both independently and as part of a team
- Full-clean drivers license
- Exposure to ISO standards
- ITIL certification (or working knowledge of ITIL practices)
- Experience with:
- Azure AD Connect / Hybrid environments
- Conditional Access policy design and troubleshooting
- Defender for Endpoint / M365 Security tools
- Strong problem-solving and decision-making skills
- Ability to prioritise effectively and manage multiple tasks simultaneously
- Results-driven with the ability to perform under pressure, particularly in customer-facing environments
- Quick to learn and adapt to new systems and technologies
- Strong analytical thinking and attention to detail
- Clear and professional communication skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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