Sr. Director leading Coates’ overall Product function for personalized customer experiences. Collaborating with various teams to deliver high-quality, development-ready solutions across global markets.
Responsibilities
Lead and develop the Product organization
Own the overall effectiveness of Coates’ Product operating model
Partner with the client and Account Management to understand business priorities
Establish and enforce consistent standards for intake quality
Provide executive oversight for cross-functional collaboration
Ensure smooth handoffs between Product Discovery and Product Delivery
Maintain strong expertise in Coates’ product and solution capabilities
Drive continuous improvement across Product practices
Oversee talent development, team capacity planning, organizational structure, and budget
Support client-facing adoption and engagement activities
Requirements
Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field; advanced degree preferred
10+ years of experience in product management, product delivery, or client-facing software delivery roles
6+ years of experience leading and scaling cross-functional product organizations
Proven ability to align client business needs with product execution
Strong ability to communicate effectively with executive client stakeholders
Comfort leading in fast-paced, evolving environments
Deep experience with Agile delivery methodologies and product lifecycle governance
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