Manager overseeing middle office functions, delivering operational excellence for investment management clients. Drive performance and compliance in a fast - paced environment while managing teams in India.
About the role
- Service Delivery Manager leading complex, high-visibility projects at DEFEND, ensuring customer success and effective project delivery while managing internal teams.
Responsibilities
- The Service Delivery Manager is key to ensuring our customers success.
- Lead the delivery of complex, high-risk, and high-visibility projects, keeping them on scope, on time, and on budget.
- Manage escalations and provide confidence to both customers and internal teams.
- Bring strong governance, problem-solving, and a customer-focused approach to every project, maintaining consistency and quality.
- Oversee Project Delivery, monitor day-to-day delivery across assigned engagements, track progress against scope, schedule, and budget.
- Build and maintain strong client relationships by understanding needs, managing expectations, and resolving concerns to ensure high satisfaction.
- Lead and support delivery teams through complex engagements, working closely with technical, sales, customer success, and people leaders.
- Plan and coordinate resources, timelines, and deliverables; ensure delivery tools and schedules are kept up to date.
- Manage project risks, issues, and dependencies throughout the delivery lifecycle; monitor progress against project plans.
Requirements
- Strong communication, interpersonal, and analytical skills to manage clients and internal teams effectively.
- Proven experience in leading technical teams, driving process improvements, and managing multiple projects simultaneously.
- A proactive problem-solving mindset with the ability to implement practical solutions quickly.
- Customer-Focused Mindset – the ability to anticipate customer needs and consistently deliver solutions
Benefits
- 3% Kiwisaver on top of your base salary
- Southern Cross Health Insurance coverage
- Mobile and Broadband discounts for yourself and family
- Flexible, hybrid work environment
- An allowance to contribute to your home office setup
- Access to EAP services to support you across a range of wellbeing needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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