Start - up Services Manager overseeing maintenance teams and managing customer contact at Dematic Corporation. Traveling 40 - 70% and leading team capabilities across multiple locations in the US.
About the role
- Manager overseeing middle office functions, delivering operational excellence for investment management clients. Drive performance and compliance in a fast-paced environment while managing teams in India.
Responsibilities
- Manage the corresponding team in location(s) for responsible client(s)
- Own the day-to-day middle office functions across trade lifecycle, settlements, reconciliations, reporting, and exception management.
- Implement and monitor risk mitigation controls and best practices in line with global operational risk standards.
- Lead risk reviews, incident logs, root cause analysis (RCA) and ensure timely remediation.
- Act as the audit lead for all internal, statutory, and regulatory audits – prepare data, lead walkthroughs, and close findings.
- Ensure full compliance with applicable guidelines
- Serve as the key point of contact for daily BAU, incident management and SLA adherence
- Regularly review and update Standard Operating Procedures (SOPs) and ensure team adherence
- Identify and execute opportunities for automation, digitization, and straight-through processing (STP).
- Collaborate with IT/technology teams to design, test, and implement tools like RPA bots
- Serve as the operational bridge between Front Office, Risk, Compliance, Fund Accounting, Custodians, and Brokers.
- Lead governance reviews, operational committees, and MIS reporting for senior leadership
- Lead, mentor, and develop a team of middle office analysts and senior associates.
- Drive a culture of operational excellence, compliance, and continuous learning
- Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution
- Analyze business processes and identify areas where automation can add value
- Create automation workflows, and integrations to streamline processes & improve efficiency
Requirements
- Degree in finance, business, technology or equivalent or relevant industry experience
- In depth understanding of Middle Office operations or related financial services functions
- Preferred hands on experience / working knowledge of Aladdin
- Strong exposure to risk and control frameworks, audit handling, and process transformation
- Proven experience in client communication and interaction at all levels
- Ability to work under tight deadlines in a fast-paced investment environment
- Experience in leveraging technology solutions including low-code tools
- Familiarity with tools like Excel/VBA, Power BI/Tableau, Alteryx, RPA platforms (UiPath/Blue Prism)
- Strong English written and spoken ability.
Benefits
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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