Multiline Claims Specialist investigating and resolving multiline insurance claims with a focus on member satisfaction. Collaborating with internal and external stakeholders within a hybrid work environment.
About the role
- Claims Specialist managing commercial claims for CNA, ensuring quality service and compliance with protocols. Interacting with customers and resolving claims efficiently while maintaining regulatory standards.
Responsibilities
- Manages an inventory of moderate to high complexity and exposure commercial claims.
- Provides exceptional customer service by interacting professionally.
- Verifies coverage and establishes timely reserves by reviewing policy language.
- Conducts investigations to determine compensability and liability.
- Establishes and maintains working relationships with internal and external partners.
- Authorizes claim disbursements within authority limit.
Requirements
- Bachelor's Degree or equivalent experience.
- Typically a minimum four years of relevant experience, preferably in claim handling.
- Candidates who have successfully completed the CNA Claim Training Program may be considered after 2 years of claim handling experience.
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
- Professional designations are a plus (e.g. CPCU).
- Solid working knowledge of the commercial insurance industry.
- Solid verbal and written communication skills with the ability to develop positive working relationships.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
Benefits
- CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
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