Supply Chain Operations Specialist leading logistics service delivery at CEVA Logistics. Engaging with clients, ensuring operations excellence, and training staff for superior service fulfillment.
Responsibilities
Develop critical relationships with internal or external customers
Assist with account management such as maintaining customer profiles, details and service needs
Address sensitive, escalated internal or external customer questions and concerns
Work with supervisors and trainers to ensure staff are trained
Prioritize and assign work and provide work direction
Assist with overseeing the processing of services and customer service commitments
Track orders and shipments and assist with tracing
Run, analyze, and summarize more complex operational reports and details
Prepare information required for quotes
Requirements
High School graduate or GED
Associates Degree or equivalent combination of work experience (preferred)
Five years of specialized logistics or related operations support experience
Intermediate proficiency in Microsoft Office and job specific software applications
Ability to prepare complex quotes and service details
Ability to track and trace complex and sensitive shipments or product
Ability to serve as a lead to staff
Ability to identify and resolve potential operational delays
Benefits
Competitive Paid Time Off
401(k)
Health insurance
Discounts on gym memberships
Discounts on retail, travel, car and hospitality brands
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