Customer advisor for CMA Auvergne-Rhône-Alpes providing services and advice to clients. Responsible for client reception and service quality to enhance revenue.
Responsibilities
Welcome our clients and prospects
Advise clients and promote the full range of services
Ensure service quality to grow revenue
Provide in-person, telephone and digital reception for clients of the local Chamber of Trades and Crafts (CMA)
Listen, analyze and identify client needs
Manage appointment scheduling with specialists
Deliver customer service that meets quality standards
Provide information on training and administrative formalities
Inform clients about training and register them for courses
Promote and market the CMA's service offerings
Requirements
Minimum of a two-year post-secondary diploma (Bac+2) or equivalent
At least 2 years' experience in a customer service role or in hospitality/food service
Autonomy, rigor and ability to synthesize information
Ability to manage disputes calmly and courteously
Team spirit and the ability to work cross-functionally with different departments
Strong interpersonal skills and good organizational abilities
Good computer skills
Training and/or experience in sales
Strong customer focus and proven interpersonal qualities
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