Deliver tailored post - sales software services to local accounts at HP. Maintain customer satisfaction and promptly resolve requirements and issues while troubleshooting IT infrastructure problems.
About the role
- Senior Facilities Manager leading the delivery of FM services across residential client estates in West London. Overseeing teams and ensuring compliance with safety and quality standards.
Responsibilities
- Manage all hard and soft service providers, monitoring SLAs and KPIs and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites
- Assist in the preparation and managing budgets in accordance with the RICS code of practice
- Monitoring and control of budget expenditure in tandem with Cluttons client accounting team
- Lead and develop FM team, Gardeners & Porters across the portfolio.
- Assist in the Control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures
- Visiting and inspecting buildings and sites as necessary to ensure, as a minimum, key deliverables are met
- Support capital/refurbishment projects.
- Maintain accurate records via the systems used within the business.
- Assist with internal and external parties in relation to project works across the portfolio
- Regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director
- Dealing with ad hoc queries and tasks from the property management team, clients and occupiers
- Developing and building good working relationships with residents & leaseholders to resolve issues promptly and professionally
- Drive process improvements & service levels across the portfolio.
Requirements
- *Essential qualifications*
- Proven experience in facilities management, preferably in a residential setting
- IOSH/NEBOSH qualification or demonstrated knowledge and experience of health and safety
- Membership of IWFM or another FM qualification
- Strong IT skills
- *Essential experience*
- Experience of managing residential blocks
- Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative
- Experience in facilities management or property management role
- Setting and management of budgets
- Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
- Experience of using property management systems (TRAMPS, Filestore, Vanitfy would be an advantage)
- Experience in the use of online environmental, health and safety management and compliance systems (e.g RiskWise)
Benefits
- Hybrid working - to give you the flexibility you need
- Holidays: 25 days increasing in line with length of service to a maximum of 30 days
- Enhanced auto enrolment pension scheme - to help you save for the future
- Life assurance - to protect your loved ones should the worst happen
- Interest free season ticket loans
- Cycle to work scheme - discounted bicycles
- Flu and eye care vouchers - to keep you healthy
- Employee Assistance Programme - 24/7 health & wellbeing support
- Help@Hand Remote GP app - to give you and your family access to medical experts quickly
- Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
- Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more
- Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:**
- Purchasing up to 5 days additional holiday
- Discounted gym membership
- Discounted dental insurance
- Discounted private medical insurance for family cover
- Discounted critical health insurance and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sr. Manager, Post Market Quality at BD overseeing end - to - end field action processes within North America. Collaborating with global PMQ representatives to ensure effective execution and compliance.
Medical Affairs Manager at BD, a global health technology company. Leading clinical strategy for infusion preparation and delivery platform in cross - functional teams.
Transport Manager managing traffic safety advisory projects for GCC in the Middle East. Leading road safety audits and strategy development across UAE and Saudi Arabia.
Manager, Compensation & Benefits responsible for Total Rewards Strategy at Quva. Leading the design and implementation of compensation and benefits programs to attract top talent.
Clinical Pharmacology Lead managing drug development strategies in Internal Medicine. Working with multifunctional teams to optimize clinical pharmacology methodologies and regulatory compliance.
Fleet Manager overseeing fleet operations including deployment, maintenance, and vendor coordination for JLL. Focused on safety compliance and cost efficiency at client sites across multiple locations.
Gerente Comercial leading sales team to drive results in Jundiaí. Defining sales strategies and managing key accounts while ensuring performance metrics are met.
Assistant Plant Manager overseeing plant operations and customer satisfaction for pallet management services company. Driving production, safety, and inventory management while leading the team in a dynamic environment.
Vendor Relations Manager coordinating with vendors and overseeing contracts for Alliance services. Leading staff development and vendor performance monitoring with project management focus.