Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- B2B Support Specialist responsible for managing customer order processes for CLUSE. Ensuring exceptional support and collaboration across teams in a dynamic environment.
Responsibilities
- Manage the order process for B2B customers: order placement, approval and release, shipment tracking and invoicing;
- Ensure that all the customer information is correct and up to date in our systems;
- Provide exceptional support to their accounts: addressing inquiries related to orders, shipping, returns, product information, and more. They do this via email (unified inbox and personal email) and telephone;
- Collaborate with cross-functional teams, such as Customer Support and Product Development, to enhance the overall customer journey;
- Create and adjust sales orders, replacement orders and credit memos, accordingly;
- Advise the accounts on the most appropriate assortment, including best performing items and new collections;
- Update customers on upcoming offers, holidays, price changes, or any other information relevant to their operations;
- Monitor customer satisfaction;
- Track performance vs forecast and report internally.
Requirements
- Excellent written communication skills in English and French;
- An extra language like Dutch, German or Spanish, is preferred;
- Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus;
- You pick up new systems and processes quickly;
- You are customer-oriented, flexible, service-minded, commercial and proactive;
- You are available 5 days a week.
Benefits
- We offer a salary in line with industry standards;
- Enjoy 25 holidays per year on full-time basis;
- 8% holiday allowance and pension scheme;
- Travel allowance if you live more than 10 km from the office;
- Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
- Company laptop and phone;
- Flexible work-from-home policy (3 days office, 2 days at home);
- Our awesome CLUSE & BOOZE gatherings along with other events like the Après-ski party, karaoke, boat party, King’s day party, tropical party, pub quiz and more organized by our Social Events Team!**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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