Renewal Account Manager maximizing renewal value of existing customers at Cloudflare. Building relationships and articulating business value to contribute to customer success.
Responsibilities
Owning and maximizing renewal value of a book of business of existing customers
Building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders
Bringing a strong business acumen and technical understanding to articulate business value and make compelling recommendations to customers
Highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes
Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
Customer engagement from onboarding through the entire customer lifecycle
Negotiate and execute renewal contracts in accordance with customer objectives
Prioritizing effectively to handle multiple deals at the same time
Analyzing data and leveraging tools to identify selling opportunities and business value
Driving strong alignment with the Sales team, contributing to team forecasting, planning, and targets
Owning or being an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
Developing and maintaining long-term relationships with stakeholders in the account portfolio.
< 25% travel
Requirements
Minimum of 3 years of experience in renewals or account management; inside or field sales
2+ years relative industry experience
Expertise in SaaS retention and sales process
Excellent knowledge of value driven sales
Excellent problem solving skills with the ability to creatively achieve resolutions
Demonstrated ability to handle multiple tasks in an efficient and professional manner
Strong Communication skills both written and verbal and the ability to present to multiple different personas
Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
Bachelor’s Degree or equivalent experience is preferred
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
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