Onsite Service Support Integration Engineer – VOIS

Posted 2 days ago

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About the role

  • Lead operational integration of services into a standardized environment at Vodafone. Ensuring effective processes, tools, and service-level compliance in international operational support projects.

Responsibilities

  • Oversee the transition and operational enablement of services across local and partner markets.
  • Ensure service catalogues, classes, and offerings correspond to customer needs.
  • Drive improvements in operational cost, quality, and efficiency.
  • Act as a single point of contact between demand management and delivery units on service‑related topics.
  • Review and validate proposed and delivered services based on evolving business requirements.
  • Manage the quality and cost‑effectiveness of delivered services in collaboration with internal units.
  • Lead service enablement activities, including processes, tools, knowledge bases, and SLAs.
  • Define operational requirements, KPIs, and support documentation.
  • Deliver training, guidelines, and briefings to internal and external stakeholders.
  • Maintain service support integration project documentation, cost estimates, and reports.
  • Manage end‑to‑end project lifecycle activities including requirements gathering, planning, deployment, stakeholder buy‑in, and go‑live readiness.

Requirements

  • Experienced in IT operations with strong customer‑focused exposure.
  • Skilled in communication, decision‑making, and stakeholder engagement.
  • Adept at prioritisation and navigating dynamic, fast‑paced environments.
  • Able to collaborate effectively within traditional and matrix structures.
  • Strong in analytical thinking with good knowledge of telecommunications and IT markets.
  • Confident delivering cross‑functional projects with internal and external partners.
  • Proficient in English with strong presentation, negotiation, and relationship‑building capabilities.
  • Experienced working in international and multicultural settings.
  • Qualified with ITIL certification and a relevant technology-related degree.

Benefits

  • Opportunity to work in an international environment with exposure to multi‑market service operations.
  • The ability to influence operational service delivery and shape customer experience across global markets.
  • Continuous development through hands-on involvement in cross‑functional, high-impact initiatives.
  • Engagement with cutting-edge service enablement processes, tools and governance structures.

Job title

Service Support Integration Engineer – VOIS

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

OnsiteEgypt

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