Staff Solution Engineer at Super Micro Computer responsible for addressing project issues and providing technical support. Collaborating with teams to deliver customer satisfaction in a fast - paced environment.
About the role
- Solutions Engineer collaborating with account teams to design infrastructure solutions in data centers for global clients. Engage with various client contacts to uncover technology opportunities.
Responsibilities
- Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
- Design and propose tailored infrastructure solutions that align with customers' business objectives.
- Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
- Provide product training and technical education to the sales team and customers.
- Act as a trusted IT advisor for customers, partnering with Field Account Executives.
- Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
- Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
- Develop solutions that fit customers’ needs and budgets through strategic planning.
- Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
- Educate and develop sales teams on technical selling, product training, services, and technology trends.
Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 3-5 years of experience in a similar role
- Ability to travel to SHI, Partner, and Customer Events
- Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
- World-class facilities and the technology you need to thrive – in our offices or yours.
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