Hybrid Director of Product Design – Work & Enterprise

at Clio - Cloud-Based Legal Technology

• Job title: Director of Product Design – Work & Enterprise
• Job type: Full Time
• Experience level: Lead
• Salary: CA$199,300 - CA$299,100 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Vancouver, Canada

About the role

• Director of Product Design at Clio, leading design strategies in legal AI technology across a multi-product framework. Owning the end-to-end experience for Enterprise customers and innovating design craft.

Responsibilities

• Lead Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio
• Steward Platform-Level Systems Thinking: Navigate the 'platform vs. vertical' tension by managing platform-wide patterns and workflows
• Institutionalize Design Quality: Contribute to mechanisms for assessing, measuring, and scaling design quality
• Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries
• Cultivate High-Performing Teams: Build and mentor a world-class design organization
• Champion the Strategic User Voice: Influence product strategy by aligning customer-centric research with business goals

Requirements

• Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models
• Experience with 1-to-100 product evolution with examples of experiential 'product-led growth' initiatives
• Customer-centricity to the core, weaving customer stories and evidence into strategies, design work, and storytelling
• Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform
• Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences
• Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions
• Business acumen and ability to connect design strategy to business value.
• Strong leadership, partnering, and influencing skills.
• High level of comfort working within a self-directed culture and navigating ambiguity.
• Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​