Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
About the role
- Technical Support Engineer delivering post-sale technical support for Delinea's cloud-native Identity Security Platform. Focused on troubleshooting customer issues and maintaining customer satisfaction.
Responsibilities
- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
Requirements
- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- In depth knowledge and experience in at least some of the following:
- IT and System administration
- Networking and data transport and encryption
- Cloud infrastructure, Machine, network and services virtualization
- Security concepts and methodologies
- Relational databases and SQL language proficiency and .NET applications are a bonus
- Strong written and verbal English communication skills
- Ability to work diverse, international, customer and team environments
- Able to communicate technical concepts at a professional level in multiple languages is a plus.
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership
- Desire to work in a dynamic and challenging environment
- Organized and methodological with great attention to detail
- Prior or current security clearance - a plus
Benefits
- healthcare insurance
- pension/retirement matching
- comprehensive life insurance
- employee assistance program
- time off plans
- paid company holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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