Commercial Solution Architect responsible for sales execution and engagement for Digital Benefit Solutions in a SaaS company. Collaborating closely with Client Success and Sales teams to drive adoption and revenue.
About the role
- Customer Solutions Engineer at Cloudflare ensuring enterprise customer success. Leveraging technical expertise to deliver effective onboarding and ongoing support.
Responsibilities
- Serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers
- Deliver a timely and organized onboarding for customers
- Ensure customer retention and expansion through relationship building
- Provide customers with clear proactive technical guidance
- Collaborate with Customer Support, Engineering, and other teams
Requirements
- 5+ years of prior post-sales customer relationship management
- Deep understanding of how the internet works and the desire to expand that knowledge
- Ability to proactively identify and solve problems
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash)
- Technical curiosity and passion
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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