Infrastructure Administrator at Trifecta managing both on - premises and cloud infrastructures. Seeking a detail - oriented individual with advanced networking skills and extensive experience.
About the role
- Mobile Administrator providing tier 3 support for smart devices used by Clark County. Collaborating with IT teams to maintain devices and troubleshoot technical issues.
Responsibilities
- Provide tier 3 technical support to clients using mobile technology in support of their daily business functions
- Coordinate and solve problems with Network Administrators to ensure company mobile devices can access the internal network
- Provide updated certificates to maintain communication between ISE and MDM
- Fix and accurately resolve MDM system problems and maintain (update) MDM server with appropriate version of software to provide security and support current devices
- Maintain vital certificates and tokens to provide communication between Apple and the device management system as well as certificates to keep the management platform in compliance
- Add and remove devices and applications as needed on MDM server
- Participate as a team member on IT projects as requested
- Meet with clients to fix issues and deliver training as needed
- Develop and sustain documentation for setup, registration, use and support of devices for IT issued mobile devices to staff
- Create and maintain documentation for mobile device administration
- Management of all mobile devices in our asset management system
- Process mobile devices for disposal
- Provide device reports to departments and Internal Services Finance manager as requested
- Create Links with icons to support web apps created by GIS and make them available to devices
- Lead the ticket queue for Mobile Administration and work the incidents and requests assigned to that queue
- Research new technology for the mobile environment as requested
- Support users and phone numbers for text archiving
- Handle Verizon services
Requirements
- Bachelor’s degree in computer science or a related field OR a proven track record working as a mobile admin
- Knowledge of current principles in MDM and endpoint environments and information technology systems
- A valid motor vehicle operator’s license may be required depending on the job functions
- Employment is contingent upon passing a security background investigation
- This position may require a possible background test and or finger printing (this can take up to 6 weeks)
Benefits
- medical, vision and dental insurance
- paid leave
- flexible spending accounts
- life insurance
- long-term disability
- retirement
- deferred compensation
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