Quality & Compliance Manager developing compliance and quality management systems at HESS Cash Systems. Responsible for internal audits, risk management, and ISO certification preparation.
About the role
- Senior Analyst role in Wealth Operations executing Quality Management for Non-Financial Regulatory Reporting. Ensuring compliance and accuracy in regulatory submissions across multiple jurisdictions.
Responsibilities
- Execute and manage all activities for Quality Management for various Non-Financial Regulatory Reporting submissions.
- Design and/or perform sample testing to ensure accurate preparation and timely regulatory reports in compliance with relevant guidelines and authorities.
- Perform comprehensive data reconciliation and validation to ensure the integrity of regulatory data.
- Contribute to the oversight of Quality Management for regulatory reporting activities, ensuring adherence to submission deadlines and accuracy standards.
- Actively participate in the analysis and implementation of minor regulatory changes.
- Support the interpretation, assessment, and implementation of complex new or revised regulatory requirements, providing input and escalating appropriately.
- Support in managing responses to queries from Financial Authorities and internal control assessments (e.g., MCA framework) specifically related to regulatory reporting.
- Identify potential discrepancies or issues in regulatory reporting and escalate them appropriately.
- Contribute to the development, maintenance, and enhancement of the risk and control framework for regulatory reporting processes.
- Stay abreast of evolving global regulatory requirements, Citi policies, standards and adapt the QA framework to meet new compliance standards, especially those impacting wealth management products.
- Collaborate effectively with internal stakeholders (e.g., Corporate Tax, ICRM, Legal, Business Units) and external regulatory bodies as required.
- Work with compliance, risk, legal, operations, technology, product owners, report owners, Enterprise data & regulatory reporting, and banking teams to address QA issues, develop remediation plans, and drive continuous improvement initiatives specific to Wealth Management.
- Provide guidance and support to junior team members as needed.
- Support internal and external audit engagements, coordinating documentation and explanations.
- Communicate with regulators as required, co-ordinate back reporting/replays if necessary.
- Contribute to process improvement and automation initiatives within the regulatory reporting function.
- Identify and implement best practices to enhance the efficiency, accuracy, and consistency of regulatory reporting, considering the diverse range of products and services offered to global clients.
- Monitor robust data quality metrics and controls to ensure the integrity of data used for regulatory reporting, from client data to complex product transactions.
- Conduct regular risk, self-assessments to identify gaps in existing QA processes, with a focus on mitigating compliance risks associated with diverse client portfolios and complex investment products.
- Support in developing and presenting comprehensive reports to senior management on the status of QA programs, key findings, and recommendations for improvement, highlighting areas of risk and strategic focus.
Requirements
- Bachelor's or Master's degree in Finance, Business, Economics, or a related field.
- Advanced certifications (e.g., CFA, CPA, FRM) are desirable.
- Proven working experience (typically 10+ years) in Quality Management for Non-Financial Regulatory Reporting within the financial services industry, with specific experience in Wealth Management.
- Solid understanding of key regulatory frameworks and requirements (e.g., Dodd-Frank, EMIR, MiFID II, MAS, HKMA, Volker, Basel, local banking regulations) and the ability to interpret and apply regulatory requirements to Wealth Management products and services.
- Working experience and knowledge on various Client Tax Reporting frameworks (e.g., FATCA, CRS, Relief at Source, Reclaim at Source) and indirect Tax regimes like GST, VAT, FTT will be a plus.
- Experience in managing documentation for regulatory submissions and audit trails.
- Proficiency in data analysis, manipulation, and reporting tools (e.g., advanced Excel, SQL, regulatory reporting platforms).
- Proficiency in data analytics and QA tools; experience with automated QA testing frameworks is a plus.
- Proficiency in reconciliation, advanced Excel functions, and automation tools.
- Demonstrated ability to manage internal and external audits.
- Strong understanding and experience with risk and control frameworks.
- Preferred technical skills and experience: Strong analytical and problem-solving skills, with the ability to manage complex data sets, identify trends, and address issues within the context of wealth management client portfolios.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Strong attention to detail and analytical skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to navigate a fast-paced, complex environment with multiple competing priorities.
Benefits
- Global Impact: Play a key role in ensuring compliance and operational excellence across global wealth management markets, safeguarding the integrity of our client experience, relationships, and services.
- Career Growth: Opportunity to contribute to and help shape a critical function within the organization, with ample opportunities for career development and exposure to diverse markets and products.
- Collaborative Environment: Work with top-tier professionals from diverse backgrounds and regions, in a culture that values teamwork, innovation, and continuous improvement.
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