Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Controller in Internal Control Unit at Citi ensuring compliance with regulations and standards. Evaluating control environments and coordinating audits for operational efficiency.
Responsibilities
- Evaluate the control environment and ensure appropriate internal controls are in place
- Coordinate audits, examinations, and deliverable requirements
- Ensure compliance with regulatory policies and procedures
- Assess risk when business decisions are made
- Notify management about deficiencies and take action
- Create opinions on changes and innovations
- Participate in projects, councils, and committees
- Develop internal control review plans for Information Systems
- Perform operational efficiency reviews and follow-up on corrective actions
Requirements
- 5-7 years’ experience in IS internal control, information systems audit, or information security
- Experience with Regulation on Banks’ Internal Systems
- Understanding of BRSA IT Regulation
- Bachelor’s degree, professional certificates preferred (CISA, CISM, CISSP, CRISC, CIA)
- Excellent verbal and written communication skills
- Customer-focused with excellent interpersonal skills
- Ability to multi-task and manage multiple projects simultaneously
- Strong communication and diplomacy skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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