Support Engineer managing Windows infrastructures for leading IT service provider. Responsibilities include administration, patch management, and implementing workplace solutions.
About the role
- Automation and Production Support Analyst driving automation initiatives and providing production support. Working on various tools like Autosys, VBA, Appian, and Tableau for operational efficiency.
Responsibilities
- Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk
- Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
- Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
- Drive the implementation of new automation projects from conception to completion
- Create and maintain dashboards and reports using Tableau to monitor system performance
- Continuously identify opportunities for process improvement and automation
- Collaborate with business users, development teams, and other stakeholders to gather requirements and provide updates
Requirements
- 8+ years of relevant experience in an automation or production support role
- Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
- Hands-on experience with Bitbucket/Git, RLM, and Jenkins
- Experience with Tableau for creating dashboards and reports
- Strong scripting skills (e.g., Python, Shell) are a plus
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proven ability to manage multiple tasks and projects in a fast-paced environment
- Master's degree in Computer Science or Statistics is required
Benefits
- Citi is an equal opportunity employer
- Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law
- Reasonable accommodation reviews for those with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Decision Support Analyst responsible for analytical support, reporting, and collaboration in FMCG sector in Riyadh. Analyzing data, preparing reports, and ensuring compliance to drive business performance.
Technical Support Intern working on a Python - based ROI tool to enhance health investments. Assist in usability and documentation for global health policy support.
Junior VIP Support Analyst at Uphold providing white - glove customer service to valued clients. Collaborating with departments to resolve complex queries and uphold reputation for exceptional service.
Technical Leader for Service Desk at C&A leading support teams in Brazil. Focusing on process execution and quality improvement in a dynamic retail environment.
Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
Summer Trainee, Technical Support role at Normet working on global spare parts operations. Ensuring technical assistance and data management for improved customer satisfaction.
Network Support Analyst handling computer - related processes and providing support to end users. Responsible for monitoring network systems and maintaining operational efficiency with local travel.
Clinical Support Analyst managing ASC and clinical applications for Surgery Partners. Responsible for system configuration, business workflow optimization, and user training in a hybrid role.
Technical Support Assistant in a software development company providing management solutions. Assisting customers with software systems and administrative tasks.