Senior Support Engineer providing complex 3rd Level Support at Delegate Technology for software solutions. Analyzing and resolving technical issues while working closely with Core Products Team.
About the role
- Automation and Production Support Analyst driving automation initiatives and providing production support. Working on various tools like Autosys, VBA, Appian, and Tableau for operational efficiency.
Responsibilities
- Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk
- Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
- Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
- Drive the implementation of new automation projects from conception to completion
- Create and maintain dashboards and reports using Tableau to monitor system performance
- Continuously identify opportunities for process improvement and automation
- Collaborate with business users, development teams, and other stakeholders to gather requirements and provide updates
Requirements
- 8+ years of relevant experience in an automation or production support role
- Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
- Hands-on experience with Bitbucket/Git, RLM, and Jenkins
- Experience with Tableau for creating dashboards and reports
- Strong scripting skills (e.g., Python, Shell) are a plus
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proven ability to manage multiple tasks and projects in a fast-paced environment
- Master's degree in Computer Science or Statistics is required
Benefits
- Citi is an equal opportunity employer
- Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law
- Reasonable accommodation reviews for those with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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