Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
About the role
- Automation and Production Support Analyst driving automation initiatives and providing production support. Working on various tools like Autosys, VBA, Appian, and Tableau for operational efficiency.
Responsibilities
- Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk
- Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
- Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
- Drive the implementation of new automation projects from conception to completion
- Create and maintain dashboards and reports using Tableau to monitor system performance
- Continuously identify opportunities for process improvement and automation
- Collaborate with business users, development teams, and other stakeholders to gather requirements and provide updates
Requirements
- 8+ years of relevant experience in an automation or production support role
- Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
- Hands-on experience with Bitbucket/Git, RLM, and Jenkins
- Experience with Tableau for creating dashboards and reports
- Strong scripting skills (e.g., Python, Shell) are a plus
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proven ability to manage multiple tasks and projects in a fast-paced environment
- Master's degree in Computer Science or Statistics is required
Benefits
- Citi is an equal opportunity employer
- Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law
- Reasonable accommodation reviews for those with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
Desktop Support Engineer providing user helpdesk support and maintaining production desktop systems at Flying Bark Productions, an animation studio in Sydney. Troubleshot hardware and software issues in a dynamic environment.
User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
Support Technician for Niterra maintaining jigs and fixtures for spark plug technology. Adhering to safety and quality standards while collaborating across departments and managing preventive maintenance.
Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.
Technical Support Operations Manager overseeing Managed Services support operations in Plano, TX. Leading teams and ensuring customer satisfaction while managing technical support and NOC functions.