Software Quality Engineer IV ensuring high - quality delivery of software services at Cambia. Leading quality assurance strategies and testing for health care products in a collaborative team environment.
About the role
- Customer Quality Engineer at Cirrus Logic responsible for customer satisfaction and resolving product quality issues. Collaborating with multi-functional teams for the PC/laptop market in Taiwan.
Responsibilities
- Establish key contacts and foster working relationships within the customer (and their contract manufacturers, as required) – at both engineering and management levels
- Ensure customer satisfaction by delivering updates to customers in a timely fashion regarding the status of quality issues or any requests
- Inform Cirrus leadership and quality management team regarding customer feedback and expectations on product quality
- Prepare and update all necessary quality reports as required by customers
- Customer return management
- Customer audit support
- Customer quality seminar support
Requirements
- BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 5+ years of quality / technical experience
- Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal or other devices for the PC/laptop market
- Strong problem solving, documentation, and communication skills
- Strong negotiation and influencing skills
- Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams
- Good understanding of semiconductor fabrication, assembly, and product assembly processes
- Good understanding of ATE and bench test methods, results, and interpretation
- Working knowledge of statistics and production control processes
- Knowledgeable in data analysis and interpretation
- English language capability (good level): oral and written
- Chinese language fluency
- Ability to travel both domestically and internationally
- MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of quality / technical experience (preferred)
- 5+ years of experience working in the PC/laptop business (preferred)
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Employee engagement activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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