Detection & Investigation Analyst Lead handling fraud support and case analysis for PNC's FDO Zelle Fraud organization. Collaborating with customers and departments to mitigate fraud risks and improving processes.
Member Coach Sat Analyst supporting coaching - rich environment for customer care associates at Elevance Health. Monitoring performance and conducting coaching sessions for service quality improvement.
Analyst designing and proposing actions for process improvement in a financial group. Contributing to strategic growth and sustainability initiatives with innovative methodologies.
Analyst managing operational risks at Bancolombia's international branches, executing risk management activities. Collaborating on projects for effective decision - making and compliance with legal standards.
Analista de Informações Estratégicas na BAT em Santa Cruz do Sul, RS. Conduz análises estratégicas e desenvolve dashboards corporativos para decisões gerenciais.
Analista de atendimento pleno at Evertec handling customer support for treasury products. Involved in client interface, incident resolution, and product demand management.
Customer Service Analyst providing client support at Credits Brasil, facilitating communication and resolving inquiries. Collaborating internally for efficient demand management and service quality.
Program Financial Analyst at CACI overseeing financial strategy, compliance, and performance. Collaborating with program managers to ensure accurate financial reporting and analysis throughout project lifecycle.