Area Revenue Analyst working with leadership to maximize room revenue for Hilton and Marriott hotels. Focusing on pricing strategies, data analysis, and performance tracking in a hybrid role.
About the role
- Service Desk Analyst providing first-level technical support for IT issues at SLC Airport. Troubleshooting and managing tickets in a hybrid work environment with a dynamic team.
Responsibilities
- Provide first-level technical support for all issues reported to the service desk
- Troubleshoot computers and printers
- Create tickets and deliver essential IT support at Salt Lake City International Airport (SLC)
- Mix of local help desk and remote service desk responsibilities contributing to seamless systems support
Requirements
- Knowledge of MS Windows and Windows-based software
- Thorough knowledge of computer hardware diagnostics and repair
- Excellent verbal and written communication skills
- Self-motivated with the ability to work independently and solve complex technical problems
- Ability to work in a stressful environment with professional etiquette
- Experience in a site-based customer service environment preferred
- College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience
- Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees)
Benefits
- 401K including an employer match
- Paid time-off and sickness leave
- Paid Military Leave
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