Service Desk Analyst providing first - level technical support for IT issues at SLC Airport. Troubleshooting and managing tickets in a hybrid work environment with a dynamic team.
About the role
- Area Revenue Analyst working with leadership to maximize room revenue for Hilton and Marriott hotels. Focusing on pricing strategies, data analysis, and performance tracking in a hybrid role.
Responsibilities
- Manage and optimize room inventory and pricing strategies across the hotels
- Develop room rates and availability strategies based on market conditions and demand, while ensuring adherence to brand standards property
- Analyze historical data, market conditions, and demand trends to generate accurate booking forecasts and revenue projections for each hotel
- Monitor the performance of all hotels by benchmarking key performance indicators (KPls) such as occupancy, ADR, and RevPAR
- Present performance data and provide strategic recommendations to regional and property teams.
- Build and manage rate plans according to established revenue management guidelines
- Track and assess the effectiveness of sales promotions and tactical offers, with a focus on driving revenue and achieving set performance targets across the portfolio.
- Monitor and manage room inventory and pricing across all distribution channels, ensuring optimal placement and exposure for each property.
- Assist in developing and reviewing annual revenue and pricing strategies in collaboration with each hotel's management team.
- Update, process, generate and distribute daily, weekly and monthly revenue management reports and enter data into various systems, including Excel.
- Conduct competitive set assessments and industry benchmarking for each property.
Requirements
- Expertise in Hilton and Marriott Revenue Systems with Hilton required
- Proficiency in revenue management tools (e.g., GRO, One Yield, MARSHA)
- Advanced Excel skills and experience with Business Intelligence tools (e.g., STR, Amadeus, Lighthouse) for data analysis and revenue modeling
- Strong analytical and problem-solving skills, with a focus on interpreting complex data and making revenue-boosting decisions
- Excellent communication skills to present analysis and recommendations clearly and effectively to both branded and independent hotel teams
- Familiarity with Property Management Systems (PMS) and Channel Management tools used by Hilton and Marriott hotels.
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