Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
About the role
- Technical Support Specialist providing customer support for Cin7's inventory management solutions. Troubleshooting issues and fostering customer retention in a fast-growing software company.
Responsibilities
- Your main duty is to interact with customers and resolve customer queries via our channels of support
- You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause
- We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve
Requirements
- Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment
- Exceptional Customer Support skills
- Excellent written and verbal communication skills
- Relevant education in Business/Commerce, Accounting or similar experience is desirable
- Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous
Benefits
- Flexible and Hybrid working - 3 days work from home per week as well as well as the option to work 30 days a year every six months remote from anywhere in the world
- Fully paid health insurance
- Celebrate your birthday with a paid day off
- A Global 'Cin7 Day' celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing
- External training opportunities
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Relaxed dress code
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc
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