Workforce Manager managing service workforce planning and operations at leading travel platform ab in den urlaub. Ensuring effective staffing and communication with internal and external teams.
About the role
- Analista de Operações de E-commerce at Cia Hering focusing on sales reports and team support. Engage in omnichannel strategies and ensure customer experience with store operations.
Responsibilities
- Daily sales reports and other reports related to the role;
- Monitor sales performance of company-owned stores and franchises together with the team;
- Provide insights and identify opportunities to increase sales performance and engagement across omnichannel channels;
- Support the operations team to ensure optimal SLAs and excellent customer experience, including support to Customer Service (SAC) and franchisees;
- Organize training for the store network;
- Test new features and tools;
Requirements
- Bachelor’s degree completed or in progress;
- Basic to intermediate Excel;
- Linx ERP;
- Power BI;
- VTEX;
- Knowledge of the SAP system.
Benefits
- Position also open to candidates with disabilities (PcD)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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