Digital Account Director responsible for client portfolio and leading internal squads at Chili Digital. Specializing in performance marketing and customer success across global challenges.
Responsibilities
Ser el dueño absoluto del desempeño y la salud de tu portafolio de clientes.
Actuar como el único punto de responsabilidad para toda la comunicación con el cliente.
Dirigir y gestionar a todo tu equipo (SEO, PPC, Contenido, CRO, BI).
Ser el dueño de la eficiencia de costos de tu portafolio.
Garantizar que las campañas y proyectos se entreguen a tiempo, dentro del alcance y con el nivel de calidad de Chili.
Usar los datos para guiar las decisiones, la priorización y las conversaciones con los clientes.
Requirements
Más de 4 años en un rol senior de Account Manager, Client Partner o Líder de Servicio al Cliente (experiencia en agencia obligatoria).
Sólido conocimiento de SEO, Paid Media (Google, Meta), CRO y estrategia de embudos (funnels).
Experiencia comprobada gestionando portafolios de clientes con responsabilidad sobre los ingresos.
Experiencia demostrada liderando personas (1:1s, evaluaciones de desempeño, planes de desarrollo).
Experiencia con herramientas de gestión de proyectos (preferiblemente ClickUp; se acepta Asana, Monday o Trello).
Inglés Avanzado (obligatorio): Comunicación diaria con clientes internacionales.
Benefits
Paquete de compensación competitivo.
Alta autonomía y visibilidad ante el liderazgo.
Influencia directa sobre la estructura del equipo, herramientas y estrategia del portafolio.
Capacitación continua en liderazgo, performance marketing y servicios al cliente.
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