IoT Implementation Manager responsible for implementing digital solutions for CHEP. Collaborating with clients and internal teams to ensure successful deployment and adoption of services across various sectors.
Responsibilities
Collaborate with customers and business users to understand detailed business requirements, map solutions, and assist with system setup and customized configurations.
Collaborate with engineering, product, and support teams to identify and address gaps in end-to-end solutions, ensuring operational readiness and scalability for deployment.
Manage pilot projects, create detailed plans with milestones, assess risks, implement mitigation strategies, and drive project outcomes.
Facilitate customer onboarding, training, and support to all digitization stakeholders, ensuring smooth adoption of new solutions.
Coordinate with the Digital Account Owner to conduct thorough user acceptance testing to ensure the reliability and repeatability of solutions across various use cases.
Troubleshoot technical issues as they arise, providing timely solutions and updates to project sponsors.
Ensure that all operations align with the Zero Harm framework, implementing all relevant Zero Harm policies and action plans.
Provide regular updates and reports to project sponsors on project progress, risks, and key milestones.
Requirements
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service (SQL, Reporting)
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Knowledge on logistics industry is preferred
Rich project leadership and project management experience
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