About the role

Delivery Operations Lead managing project delivery and client satisfaction in AI services. Guiding teams and ensuring operational efficiency for strategic accounts as company scales rapidly.

Responsibilities

**Lead and Manage** a team of Project Managers and Project Associates, providing hands-on guidance, coaching, and escalation support
**Ensure Project Excellence** — set up, manage, and monitor delivery pipelines across multiple data annotation projects, ensuring quality, timeliness, and client satisfaction
**Collaborate Across Teams** — work closely with our Project Delivery Managers, Technical Program Managers, Talent & Partnership team, and Ops teams to ensure seamless coordination and proactive issue resolution
**Client Management** — serve as the escalation point for delivery issues; manage expectations and build trust with both local and international clients
**Operationalize Strategy** — translate business and client needs into repeatable delivery processes and playbooks
**Drive Reporting & Visibility** — own weekly progress reviews, internal dashboards, and delivery tracking for strategic accounts
**Mentor and Grow Talent** — actively coach PMs and Associates to build strong delivery habits, clear communication, and ownership
**Implement Process Improvements** — identify inefficiencies in workflow and push changes that improve delivery speed and accuracy

7–8 years of project management experience, with **3-5 years of experience leading a team**
Proven ability to **manage multiple high-complexity projects** in fast-moving environments
A background building and scaling delivery systems, beyond leading projects
Experience in **data-related projects, tech services, or operations** is a strong plus (e.g., data labeling, AI/ML projects)
Strong client-facing experience — able to build credibility and trust across diverse stakeholders
Excellent communication, planning, and escalation skills
Comfortable with spreadsheets, dashboards, and tools like Google Workspace, ChatGPT, and Discord. Experience in tools like n8n, Manus AI, and Workflow 86 is a huge bonus!
Bias for action, clarity, and problem-solving

AI is reshaping the world of work—and Chemin sits at the heart of that transformation. We build the systems that train and evaluate today’s most advanced AI models, partnering with global tech leaders to deliver world-class data labeling, automation, and quality infrastructure.
**At Chemin, you’ll:**
Work on real problems that power the future of AI
Build deep skills in data, operations, and automation
Take ownership, grow fast, and lead with purpose
Join a remote-first, Southeast Asia–rooted team punching well above its weight
Be part of the wider TDCX Group network, a global digital customer experience leader with presence across Asia, Europe, and the Americas
We’re still small enough that your work truly matters—and growing fast enough that you’ll never stop learning.
You’ll experience a flexible work environment designed to help you thrive:
A modern co-working space in Damansara Heights, with easy access to Semantan MRT
A hybrid setup with two in-office days each week and adaptable core work hours
Structured on-the-job training to sharpen your skills and accelerate your growth
Regular performance reviews and personalized career development planning
If you’re serious about thriving in the age of AI, there’s no better place to start.