Hybrid Financial Family Advocate I

at Center for Health Care Strategies

• Job title: Financial Family Advocate I
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Orlando, United States

About the role

• Financial Family Advocate educating patients on financial aspects of treatment at Nemours. Responsibilities include assessing financial needs and coordinating assistance programs for families in need.

Responsibilities

• Utilizing high-level customer service, healthcare finance knowledge, and excellent communication skills, the Family Financial Advocate will facilitate, educate, and communicate to patients/families about the financial aspects of seeking treatment at Nemours.
• Conduct interviews, gathering, assembling, and reviewing sensitive information supplied by applicants relevant to the initial and ongoing Nemours Financial Assistance Policies and Medicaid Programs.
• Work directly with insurance carriers or with internal insurance verification personnel to determine benefit level, coordination of benefits, coinsurance and deductible amounts and communicate financial obligations to the guarantor.
• Responsible for determining a suitable financial assistance program for each family identified as being in need, developing payment arrangements, collecting prepayments (pre-service deposits and out-of-pocket costs), providing cost estimates to patients and providers, and approving discounts in accordance with organizational and government policies.
• Research and address a broad range of inquiries covering items such as insurance regulation and processing protocols, charge discrepancies, benefit interpretation and adjudication.
• Support the Medicaid Enrollment processes.

Requirements

• Associate Degree or equivalent of education, training, and experience required.
• Minimum three (3) years of hospital experience and working knowledge of patient accounting functions including pre-admissions and admission registration will be considered in lieu of an Associate Degree.
• Minimum one (1) year of experience required.
• Registration, insurance, billing and/or relevant experience.
• Knowledge of Epic and EMR applications.

Benefits

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
• Comprehensive benefits: health, life, dental, vision
• 403B with employer match
• Licensure, CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.