Director of Patient Services overseeing patient support services strategy and governance. Ensuring operational delivery in compliance with local patient needs and quality standards.
About the role
- Lead Product and Agile Delivery for a travel insurance provider. Manage teams to optimize product delivery and operations.
Responsibilities
- Lead Product Owners, Business System Analysts, Release Train Engineers, and Scrum Masters
- Coach on backlog strategy, prioritization, story quality, and acceptance authority
- Manage team flow and agile ceremonies
- Ensure alignment, quality, and flow across the entire SDLC
- Oversee management of the Agile Release Train, ensuring cross team alignment
Requirements
- Bachelor’s degree or equivalent from an accredited institution
- 10+ years of relevant experience
- 7+ years of experience in Product, Business Analysis, Systems Analysis, or related domains
- 3+ years of experience leading agile product delivery teams (PO, BSA, Scrum Master, RTE, or related functions)
- Demonstrated experience managing multiple agile teams or running an Agile Release Train
- Strong coaching skills across Product Ownership, Scrum Mastery, and RTE practices
- Knowledge of product ownership best practices
- 3-4 years of insurance industry experience is a plus
- Scaled Agile Framework SAFe certifications are a plus
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision.
- Wellness programs
- Career development support with tuition reimbursement
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