Business Development Representative driving sales for AI - powered customer communications platform. Engage with potential clients and expand Aircall's customer base through strategic outreach.
About the role
- Serve as the primary administrator for the Company’s CRM platform (e.g., Salesforce, HubSpot, Cosential/Unanet, or similar).
- Configure and manage fields, views, dashboards, user permissions, and workflows to meet evolving business needs.
- Train, onboard, and support CRM users with documentation and best practices.
- Collaborate with the Business Development team to track leads, pursuits, proposals, and client engagement.
- Generate and analyze reports, dashboards, and metrics that provide actionable insights to leadership.
- Assist the Business Development staff with scheduling, meeting coordination, and follow-up.
- Maintain the accuracy and integrity of CRM data through routine audits, de-duplication, and data enrichment.
- Identify opportunities to streamline CRM workflows and improve user experience.
- Recommend and implement enhancements to reporting and analytics to support strategic decision-making.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in Marketing, Business Administration or related field is required.
- A minimum of 3 years of hands-on CRM administration experience is required; previous internship experiences qualify toward years of experience.
- Experience within a professional services of A/E/C environment is preferred.
- Experience supporting business development, marketing or sales operation teams with data reporting and administrative coordination is preferred.
- Computer skills necessary to enter daily timesheet data and use Microsoft Outlook for email correspondence.
- Strong working knowledge of Microsoft Office Suite.
- Proficiency in CRM platforms such as Cosential/Unanet, Salesforce, or HubSpot is required.
- Familiarity with data imports/exports, dashboards, and reporting tools is preferred.
- Knowledge of marketing automation or ERP integration is a plus.
Benefits
- Flexible and Hybrid Work Schedule
- Paid Time Off – Credited to You 100% Upfront
- 401K with a Company Match
- Rewards and Recognition Program
- Training and Development to Foster Professional Growth
- Paid Holidays
- Medical / Dental / Vision Coverage
- Welcome Box
- Casual Dress Code
- Reimbursement for Professional Licenses
- Paid Time Off for Community Team Service Events
- Voluntary or Supplemental Short-Term / Long-Term Disability
- Employee Assistance Program
- Company Paid Bonding and Recovery
- Employee Events such as Lunches and Outings to Foster a Positive Work Environment
Job title
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