Hybrid Account Manager, Client Success

at Centerfield

• Job title: Account Manager, Client Success
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $70,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Account Manager at Centerfield managing a portfolio of clients in the home services division. Driving successful relationships and meeting revenue goals through upselling and operational refinement.

Responsibilities

• Responsible for owning a book of business comprised of multiple clients within the home services division
• Develop, know, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services, and operational refinement
• Reach the assigned revenue goal for the book of business through cross-sell/upsell within fiscal year
• Serve as the lead point of contact for external partners and the primary resource for internal teams
• Develop trusted, successful relationships with all client contacts and Centerfield colleagues
• Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aid in the realization of targets and track achievement
• Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs
• Host internal meetings as necessary for client projects and initiatives
• Learn and understand internal systems and aid client communication related to technical issues
• Partner with Business Development and Executive sponsors on each account as needed
• Track all tasks and projects with a full understanding of goals and the ability to provide direction
• Assist with challenging customer asks and issue escalations as needed
• Contribute material and present to client teams during partnership meetings

Requirements

• 2+ years of client or account management experience
• Degree in Marketing, Business Administration, or Economics, or equivalent experience
• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
• Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge
• An analytical mind that can convert metrics into action items
• Ability to absorb information quickly and turn complex ideas into action items and results
• Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail
• Strong problem-solving and networking skills; ability to proactively find resources to create a solution
• Excellent written, verbal, presentation, and interpersonal communication skills
• Critical thinker, with the ability to roll up your sleeves and get creative
• Proactive worker with the ability to work both independently and in a collaborative team environments
• Team player, with a strong sense of ownership and a 'get things done' attitude
• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment
• Knows what needs to be done and operates with a sense of urgency, focus, and discipline
• Thorough, detail-oriented persona who is meticulous about documentation and tasks completion
• Above all, be ethical, honest, fair, and maintain high integrity
• Flexibility in work hours, depending on client meeting schedules across multiple time zones.

Benefits

• Offers Bonus