Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
About the role
- Account Manager at Centerfield managing a portfolio of clients in the home services division. Driving successful relationships and meeting revenue goals through upselling and operational refinement.
Responsibilities
- Responsible for owning a book of business comprised of multiple clients within the home services division
- Develop, know, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services, and operational refinement
- Reach the assigned revenue goal for the book of business through cross-sell/upsell within fiscal year
- Serve as the lead point of contact for external partners and the primary resource for internal teams
- Develop trusted, successful relationships with all client contacts and Centerfield colleagues
- Generate internal and external success KPIs for each client program; ensure the timely delivery of all projects and tasks to aid in the realization of targets and track achievement
- Host weekly or bi-weekly meetings with clients; discuss ongoing objectives and report on key KPIs
- Host internal meetings as necessary for client projects and initiatives
- Learn and understand internal systems and aid client communication related to technical issues
- Partner with Business Development and Executive sponsors on each account as needed
- Track all tasks and projects with a full understanding of goals and the ability to provide direction
- Assist with challenging customer asks and issue escalations as needed
- Contribute material and present to client teams during partnership meetings
Requirements
- 2+ years of client or account management experience
- Degree in Marketing, Business Administration, or Economics, or equivalent experience
- Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising
- Proficient in Microsoft Office, including Microsoft Excel and PowerPoint
- Nice to have, but not required: experience in JIRA, Asana, Tableau, Looker, and Call Center knowledge
- An analytical mind that can convert metrics into action items
- Ability to absorb information quickly and turn complex ideas into action items and results
- Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail
- Strong problem-solving and networking skills; ability to proactively find resources to create a solution
- Excellent written, verbal, presentation, and interpersonal communication skills
- Critical thinker, with the ability to roll up your sleeves and get creative
- Proactive worker with the ability to work both independently and in a collaborative team environments
- Team player, with a strong sense of ownership and a 'get things done' attitude
- Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment
- Knows what needs to be done and operates with a sense of urgency, focus, and discipline
- Thorough, detail-oriented persona who is meticulous about documentation and tasks completion
- Above all, be ethical, honest, fair, and maintain high integrity
- Flexibility in work hours, depending on client meeting schedules across multiple time zones.
Benefits
- Offers Bonus
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