Strategic communication analyst in charge of improving customer experiences for a car subscription product. Collaborating across teams to ensure clarity and quality in communications with clients.
About the role
- Quality Communications Strategist managing member and provider communications for health organization. Supporting strategic communications plans and improving document efficiency across teams.
Responsibilities
- Strategize and manage member and provider materials while ensuring accuracy, clarity, and alignment with organizational standards
- Support the creation and implementation of new processes for document and content development, improving efficiency and consistency across teams
- Maintain and update content policies and procedures to reflect best practices and regulatory requirements
- Craft compelling narratives that articulate Centene's mission, vision, and values from a quality perspective
- Develop and coordinate execution of strategic communications plans for key quality initiatives and member communications that support enterprise-wide goals
- Lead process improvements to align enterprise initiatives with clear, consistent, and high-quality communications
- Help facilitate corporate review process for approval of materials to be sent to members and providers
- Establish process and standing meetings for bringing together document owners to review new content drafts and revisions
Requirements
- Bachelor's Degree communications, journalism, or related field; or equivalent experience required
- 5+ years corporate communications, journalism, or relevant experience as a writer/communicator or public relations practitioner required
- Strong project management, analytical, written and verbal communication skills
- Experience with layout and design across various media platforms
- Experience with Adobe Acrobat DC Pro and Microsoft Suite (PPT, Excel, and Word)
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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