Sr. Global Planning Manager at Genesys focusing on sales planning and territory management. Collaborating with global teams to enhance customer experience through strategic initiatives.
About the role
- Manager overseeing workforce management processes to ensure quality and efficiency within Centene's customer service operations. Collaborating with leadership for staffing and resource allocation decisions.
Responsibilities
- Manages the building and automation of capacity and scenario planning models to support service, quality, and efficiency standards
- Sets goals and objectives for workforce management team for achievement of operational results
- Manages all activities within the workforce management function for the contact center
- Drives and manages the innovation, planning and implementation of contact center efficiencies including allocating staffing based on analysis of schedules and work volume
- Collaborates with departments and contact center leadership to determine optimum staffing, scheduling, and resource allocation to ensure improved productivity and operational efficiency within the contact center
- Monitors work performance and analyze results to identify challenges and anticipate contact center’s future needs
- Develops strategies and identifies staffing needs for forecasted new businesses
- Leads and communicates the performance of the workforce management function of the contact center to senior leadership
- Maintains knowledge of all policies and procedures within the workforce department to ensure compliance of established procedures
- Partners with senior leadership to ensure consistent adherence to documented workflow guidelines and established procedures
- Partners with senior leadership to provide performance reviews and oversee the development and implementation of trainings
- Assists workforce management senior leadership in onboarding, hiring, and training new employees, recent promotes, and transfers within the workforce management department and provides input
Requirements
- Requires a Bachelor's degree and 5+ years of related experience
- Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
- 2+ years supervisory experience preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manager overseeing unstructured storage development for Hewlett Packard Enterprise. Leading software design and development projects while managing teams and resources effectively.
Bid Manager at International SOS designing solutions for high - profile clients and international collaborations. Manage the full bid lifecycle and build relationships across European government markets.
RN Care Manager coordinating care for members enrolled in the Wisconsin Family Care Program. Assessing needs, educating members, and coordinating with healthcare providers while traveling locally 40%.
UN
Senior Manager leading training and support for Restaurants and Venue at URBN. Overseeing company - wide training initiatives and ensuring operational excellence across locations.
Nurse Case Manager I responsible for performing care management and developing care plans in Virginia. Requires clinical experience and a current RN license.
Finance lead for the Germany Patriot CSP1 program at Collins Aerospace. Managing financial analysis, reporting, and variance analysis in a hybrid role.
Telephonic Nurse Case Manager II at Elevance Health providing care management for chronic health needs. Role involves assessing, coordinating, and implementing care plans based on member health requirements.
Business Manager overseeing partnership development and sales strategies at Rodobens. Engaging with clients and managing operations to boost revenue in the consórcio market.
Managing multifamily agency loans focused on Freddie Mac loans at Capital One. Analyzing financial statements and conducting property inspections as part of the Asset Management team.