Account Manager responsible for managing daily client service needs in Property & Casualty brokerage. Handling renewals, claims management, and communication with clients and producers.
About the role
- Account Representative managing customer relationships and sales for technology solutions at CDW. Involves outbound calls, closing sales, and meeting quotas in a hybrid work environment.
Responsibilities
- Outbound calling to potential and established customers everyday
- Establishing and growing relationships with key account decision makers
- Closing sales and overcoming customer objections
- Positioning CDW and partner solutions as a strategic advantage to our customers’ long term needs
- Provide sales and service to new and existing customers through inbound and outbound calls
- Meet or exceed assigned sales quotas and ensure other performance goals are met
- Sell additional services or products by recognizing opportunities to upsell solutions
- Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
- Proactively call out to customers when needed for service related matters
- Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
- Demonstrate ability to close sales and overcome customer objections
- Maintain CDW’s values and Philosophies of Success
Requirements
- High School diploma or equivalent
- 1 year of call center experience
- 1 year of sales experience
- Strong interest in sales
- Must be able to work independently and in a team-oriented environment
- Proven ability to multitask and balance multiple priorities in an ever-changing environment
- Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
- Strong organization skills
Benefits
- Overtime pay
- Eligible for an annual bonus of up to $20,000
Job title
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