Hybrid Internship – Customer Success Account Manager, Requesters

at CDP

• Job title: Internship – Customer Success Account Manager, Requesters
• Job type: Internship
• Experience level: Entry level
• Salary: ¥4,163,547 - ¥5,426,893 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tokyo, Japan

About the role

• Intern responsible for servicing and ensuring success of requester customers in B2B context. Engage with customer needs and provide support in utilizing environmental data products.

Responsibilities

• Collaborate with team members to ensure the high-quality development and timely delivery of external engagement materials and member resources, including the Disclosure Onboarding Guide, Supplier Support Webinars, and Feedback Email Templates.
• Support customers in navigating the technical aspects of the disclosure process and the Portal.
• Assist customers in understanding and utilizing data products to analyze responses and gain valuable insights.
• Monitor customer engagement and identify opportunities to enhance their experience and the value they receive.
• Manage and track customer interactions and progress, providing regular updates to the Regional Head of Requesters.
• Collaborate with the Regional Head of Requesters and other team members to ensure consistent and high-quality service delivery across the region.
• Provide feedback and insights from customer interactions to inform the development of product enhancements and process improvements.
• Develop and maintain a strong understanding of environmental disclosure frameworks, with a focus on Scope 3 emissions and nature-related impacts.
• Build knowledge of relevant sectoral and thematic areas to effectively support customer inquiries.
• Stay informed about updates and changes to the Portal, data products, and disclosure request processes.
• Share knowledge and best practices with other Account Managers and contribute to the overall team expertise.
• Actively contributes to an effective and engaged team, clear on its purpose and contribution, by: Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations. Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference. Living the CDP Values and demonstrating the behaviours appropriate to their position.

Requirements

• Someone wishing to gain practical experience in a B2B customer-facing role
• A strong interest in and willingness to learn about sustainability issues, including climate change, deforestation, and water security
• Excellent communication and interpersonal skills in both Japanese and English, with the ability to build rapport and trust with requesting customers.
• Strong problem-solving and analytical skills, with the ability to understand customer needs and translate them into actionable support.
• Demonstrated ability to manage multiple accounts and tasks effectively, with strong organizational and time management skills.
• A proactive and customer-centric approach with a focus on delivering value and ensuring customer satisfaction.
• Ability to work independently and collaboratively within a team environment.
• Alignment with CDP’s mission and values.