Network Engineer for Mellon Technologies maintaining and upgrading network systems, configuring network devices, and providing support in a hybrid role.
About the role
- Field Network Engineer ensuring high quality installations and maintenance of client hardware for CDK Global. This role includes troubleshooting network issues and maintaining customer satisfaction.
Responsibilities
- Perform Daily functions using WFM device to update service and installation cases.
- Receive and accept service and install cases
- Update ETA information within specified ETA guidelines
- Log times using WFM timer functions
- Create and Update Parts Requests as required
- Close and Updates cases including any Asset Changes
- Perform Asset Inventory of client sites as required during installs
- Troubleshoot and Repair Wired LAN
- Troubleshoot and Repair WANs
- Master Spooler procedures
- Wireless Site Survey (Active/Passive)
Requirements
- Drivers License is required
- Associate’s Degree or Equivalent Experience
- Industry Standard PC & Network Certifications
- Familiarity with CDK's org structure, solutions, implementation and service models
- Some automotive knowledge (Areas of the dealership and Dealer workflows)
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
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