Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
About the role
- IT Support Technician providing technical assistance and support for CBIZ and Edward Jones staff. Diagnosing connectivity issues and training new hires on IT best practices.
Responsibilities
- **Essential Functions and Primary Duties**
- Diagnose and resolve DSL and T1 connectivity issues, as well as troubleshoot routers, computers, printers, phone systems, cabling, TVs, fax, and scanning systems.
- Provide advanced technical support and exceptional customer service to CBIZ and Edward Jones field staff, home office employees, and management.
- Assist field service technicians with office relocations, system installations, and modifications.
- Support field service engineers in new branch office installations.
- Deliver training sessions for new hires on IT systems and best practices.
- Follow escalation procedures to ensure timely resolution of installations, relocations, and service requests.
- Develop and implement high-level technical solutions for mechanical and electrical equipment issues.
- Manage multiple technical support tasks efficiently and effectively.
- Serve as a liaison between Edward Jones Corporate Headquarters and field service technicians, ensuring smooth communication and issue resolution.
- Perform additional duties as assigned to support IT operations.
Requirements
- **Minimum Qualifications**
- Associates degree from an accredited college or technical school
- Two to five years of prior job-related experience
- Excellent communication, public relations, technical, and troubleshooting skills
- Able to use general office equipment
- Experience with incident tracking software, and the Microsoft Office Suite
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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