Case Manager supporting clients in community services through effective engagement and resources at Catholic Charities. Crisis intervention and outreach to build program capacity for diverse populations.
Responsibilities
Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach
Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources
Responds to disasters within the community or city as assigned and needed to provide case management support
Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks
Designs and provides peer support groups in collaboration with community members
Conducts community outreach to build program capacity
Enters information into Data Management System(s)
Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD)
Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner
Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.
Requirements
Bachelor’s degree preferred or Associate’s degree required in human services
At least two years’ experience in the social services field
Bilingual Spanish/English required
Excellent interpersonal skills: the ability to work well independently and as part of a team
Knowledge of social service delivery systems and local resources
Excellent organizational, time-management and communication skills
WIFI access and an ability to successfully navigate remote technology, if needed
Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.
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