Betriebsleiter leading park facilities with efficiency and team management at Contipark. Focus on operational quality and economic viability in established locations.
About the role
- Operations Support Lead III supporting Bank of America operations and assisting managers to ensure employees are ready to serve clients. Focus on risk management and operational goals.
Responsibilities
- Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
- Remediates complex system issues escalated by Business Support Lead II's
- Designs and maintains SharePoint, creating workflows to simplify processes
- Assists operations with performance analysis to address outliers
- Partners with technology and platform engineering to test system impacts of planned updates
- Responsibilities include but are not limited to: Entering time adjustments into IEX/MOC Pipeline/queue management, assigning cases
- Review pending actions to ensure timely resolution
- Coordinate employee engagement events
- Call listening
- Reviewing and mediating complaint submissions
- Quality defect coaching
- Onboarding new hires
- Collaborating on procedure updates, training materials, and communications
- Support implementation of operational excellence
- Review and approve account closure requests
- Handle call/case escalations
- Manage system access requests
Requirements
- 1+ years of current Client Protection At-Risk Persons Investigations experience
- Possess strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
- Multi-task, including researching information through multiple systems, to make judgmental decisions based on the data reviewed.
- Demonstrate a strong sense of urgency and can work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
- Manage time and capacity
- Ability to learn and adapt to new information
- Handle case & call escalations, including complaint management as applicable
- Adapt to a fast paced/changing environment; flexible to balance multiple needs and competing priorities; and comfortable working with ambiguity.
- Maintain risk focus, sound judgment, and ability to make meaningful decisions.
- Exhibit critical thinking, high energy, and intellectual curiosity.
- Ability to maintain absolute discretion and confidentiality as applicable
- Organized with the ability to meet deadlines and handle multiple priorities with a sense of urgency.
- Demonstrate excellent interpersonal, leadership and oral/written communication skills.
- Ability to work both independently and in a team environment with a focus on high quality execution.
Benefits
- Helping employees transition during workforce reductions
- Opportunities for learning and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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