Product Owner responsible for RIB iTWO implementation, serving as a bridge between stakeholders in infrastructure projects. Engaging in business analysis and user training for enhanced operational efficiency.
About the role
- Senior Digital Product Owner managing Dynamics 365 CE for Caterpillar Dealers. Leading solution architecture and digital transformation initiatives to enhance customer engagement.
Responsibilities
- Define and own Dynamics 365 CE product vision and roadmap across Sales, with Marketing as the preferred domain.
- Translate business requirements into secure, high‑performing CE solutions aligned with Caterpillar’s customer engagement strategies.
- Partner with stakeholders to define sales pipelines, customer journeys, omnichannel marketing strategies, integrations, and reporting frameworks.
- Champion adoption of Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Fabric for advanced CE reporting and analytics.
- Configure and manage CE modules including Sales, Marketing, Customer Service, and Field Service to meet Caterpillar dealer needs.
- Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit and document CE requirements.
- Prepare technical documentation and training materials for engineering teams, alongside non‑technical presentations for stakeholders.
- Lead backlog prioritization, sprint planning, and Agile ceremonies to ensure delivery excellence in CE projects.
- Provide support to architects and engineers by fulfilling testing requests, preparing reports, and offering technical assistance.
- Prepare technical and non‑technical documentation, workflows, and playbooks to ensure dealer understanding and adoption of CE solutions.
Requirements
- 8–10+ years in ERP/CRM solution delivery, including 6+ years hands‑on with Dynamics 365 CRM/CE.
- Hands‑on experience in end‑to‑end D365 implementations (minimum 5 full‑cycle projects).
- Experience with Agile/Scrum/SAFe methodologies, PI planning, and DevOps practices.
- Proficiency in Microsoft Dynamics 365 CE modules (Sales, Marketing, Customer Service, Field Service) in product ownership and delivery roles.
- Strong background in solution design, integrations, and performance optimization across CE workloads.
- Skilled in Azure DevOps for backlog management, delivery tracking, and Agile execution.
- Practical experience with Power Platform (Power Apps, Power Automate, Power BI) and Azure services to extend CE capabilities.
- Passion for continuous learning and emerging technologies to enhance CE processes.
- Excellent communication, stakeholder management, and documentation skills.
- Ability to translate CE technical requirements into business‑friendly terms.
Benefits
- Professional growth opportunities
- Leadership programs
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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