Senior Communications Specialist at Caterpillar's Americas Distribution Services Division. Managing dealer communications and strategic messaging for a global organization.
Responsibilities
Own dealer executive communications, including strategy, development, governance and execution
Manage other dealer communications in partnership with the global distribution services teams
Provide strategic communications support for the Distribution Center of Excellence and its vice president
Manage ADSD content for the quarterly dealer newsletter, ensuring a strong connection to Caterpillar’s Strategic Plan for Profitable Growth
Develop, own and execute comprehensive communications plans to drive Commercial Excellence, including messaging and materials that inform, inspire and align employees to business strategy and customer objectives
Lead strategic communications initiatives that elevate awareness of key efforts that impact dealers, distribution services and employees
Document dealer communication processes, templates, best practices and standard work, serving as a trusted adviser to other communicators, employees and teams that need to reach dealers
Apply Lean principles and process excellence to enhance quality and accelerate delivery, ensuring streamlined, defect-free, high-impact communications
Uphold brand standards by maintaining a consistent tone and style across all content, adhering to brand guidelines and voice
Analyze performance, monitor communications metrics to refine strategies and continuously improve engagement and impact
Requirements
College or university degree in communications, marketing, or a related field and/or considerable job-related experience in corporate communications with proficiency in digital communication tools such as the Microsoft Office Suite
Strong organizational skills with the ability to plan, prioritize and execute multiple projects independently and with urgency; skilled at simplifying complex ideas, anticipating stakeholder needs and adjusting messaging to drive clarity and alignment
Big picture thinking and planning; ability to apply organizational acumen and align messaging and deliverables to key customer objectives and strategies
Excellent listening, verbal and written communication skills; develops a clear and complete understanding of needs through careful listening, probing, reflecting, and summarizing
Strong content creation skills and the ability to edit for various audiences with a relentless commitment to quality
Outstanding relationship management; skilled at establishing and maintaining trust with customers, clients, peers and vendors
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Job title
Senior Communications Specialist – Americas Distribution Services Division
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