Service Architect managing client relationships and service management capabilities for various projects across the United Kingdom. Leading proposal development and providing advisory services in a collaborative environment.
About the role
- Lead Software engineer responsible for overseeing advanced search solutions in eCommerce at Caterpillar Inc. Defining technical strategy and mentoring engineers to enhance search platform capabilities.
Responsibilities
- Define and implement a long-term technical vision for the search platform to ensure scalability and adaptability to growing data volumes and query complexity.
- Build the detailed technical architecture for search solutions specifically focused on websites content.
- Mentor and guide a team of search engineers through technical reviews, best practices, and collaborative problem-solving.
- Introduce advanced capabilities such as NLP, vector search, and personalization to enhance relevance and accuracy.
- Build search capabilities with measurable KPIs (e.g., CTR, Query Distribution, Zero Search) and leverage analytics to continuously improve search performance.
- Partner with product managers, data scientists, and engineering teams to align search initiatives with business objectives.
Requirements
- Progressively complex professional experience.
- Experience as a principal software engineer, Architect , engineering manager.
- Experience leading technical teams and managing multiple projects simultaneously.
- Experience working within ITSM processes (incident, change, problem).
- Strong communication, organization, and stakeholder management skills.
- Ability to handle sensitive, complex, or high-visibility issues.
- Excellent written and verbal communication abilities.
- Experience in eCommerce Search deployments.
- Experience in writing architecture patterns related to Search , Ecommerce , AEM, Content Management solutions along with ML/AI/GenAI skills
- Previous experience with Search products such as OpenSearch, Elastic Search, SOLR, Lucene, Coveo, and LucidWorks Fusion.
- Strong expertise in building head-less frameworks to integrate with ecommerce applications.
- Proven experience building large-scale, highly available systems.
- Proven experience in capturing architecture details on search solutions, Architecture walkthrough
- Ability to capture solutions architecture details in business, technology data and Security impacts.
- Proficiency in Java, Python, or Scala, including source control tools and practices for managing code and changes to it.
- Proficiency in software debugging and problem-solving techniques.
- Proficiency in AI code generation tools such as Claude Code, ChatGPT, or GitHub Copilot.
- Familiarity with DevOps tools and techniques for cloud deployment.
- Producing and consuming APIs.
- Familiarity with event streaming and cloud platforms.
- Practical experience applying ML to improve search relevance.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement * These benefits also apply to part-time employees
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