Service Architect managing client relationships and service management capabilities for various projects across the United Kingdom. Leading proposal development and providing advisory services in a collaborative environment.
About the role
- Configuration Architect designing scalable solutions for Avetta's SaaS platform implementations. Leading architectural design and guiding implementation teams to maximize platform capabilities.
Responsibilities
- Lead architectural design for complex customer implementations of the Avetta platform, ensuring scalable and sustainable solution configurations.
- Translate complex client business requirements into technical solution designs including configuration models, workflows, integrations, and data structures.
- Guide implementation teams in designing solutions that maximize standard platform functionality while minimizing unnecessary customization.
- Conduct architecture reviews for complex, high-impact, or enterprise customer implementations.
- Develop and maintain solution architecture standards, best practices, and configuration guidelines across implementation teams.
- Serve as a subject matter expert supporting internal teams in resolving complex functional, business, and technical scenarios.
- Partner with project managers and implementation teams during discovery sessions, requirements workshops, and solution design discussions with customers.
- Provide expert guidance on platform capabilities, configuration approaches, and implementation of best practices.
- Help customers understand architectural trade-offs and guide them toward scalable and maintainable solutions.
- Support delivery teams in addressing complex requirements, configuration challenges, and technical decision points during implementation projects.
- Act as a trusted advisor to both internal stakeholders and enterprise customers throughout the solution delivery lifecycle.
- Provide architectural guidance and mentorship to configuration specialists, QA teams, and implementation consultants.
- Develop reusable assets including configuration templates, integration patterns, and architectural frameworks.
- Participate in design reviews to ensure adherence to solution architecture standards and delivery best practices.
- Identify opportunities to standardize configurations and implementation approaches across customer projects.
- Improve delivery efficiency through repeatable solution patterns and scalable architecture practices.
- Collaborate with Product Management and Engineering to ensure new platform capabilities support scalable implementation and configuration models.
- Partners with Globalization teams to ensure new regional, regulatory, and compliance requirements are designed in a scalable and low-impact manner.
- Represent implementation and delivery perspectives during product design discussions and feature evaluations.
- Participate in cross-functional design sessions to influence platform enhancements that improve implementation efficiency.
- Support readiness and enablement activities for new platform capabilities within the services organization.
- Maintain awareness of platform updates, technical capabilities, and emerging architectural considerations.
- Promote architectural consistency across implementation teams and customer deployments.
- Contribute to internal documentation including architecture standards, solution patterns, and best practice guides.
- Identify opportunities to improve implementation quality, reduce delivery complexity, and optimize configuration processes.
- Drive improvements that enhance scalability of the organization as customer demand grows.
Requirements
- 5 years of experience in enterprise software consulting, solution architecture, systems design, or enterprise SaaS implementations.
- 3 years of experience designing or implementing solutions using enterprise SaaS platforms.
- Demonstrated experience designing scalable solutions within configurable SaaS environments.
- Strong ability to translate complex business requirements into technical solution architecture.
- Experience supporting customer-facing implementation engagements and technical solution workshops.
- Understanding of system architecture including user interfaces, data flows, APIs, integrations, and release management cycles.
- Experience working cross-functionally with product management, engineering, implementation, and customer success teams.
- Strong analytical and problem-solving skills with a system-level perspective.
- Excellent communication and presentation skills for both technical and non-technical audiences.
- Experience working in Agile or iterative product development environments.
- Working knowledge of relational databases, SQL, and modern data platforms such as MongoDB.
- Must be flexible to travel up to 10%.
Benefits
- health, dental and vision insurance
- 401(k)
- PTO
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