Operations Manager overseeing operational activities including logistics and order management for Riedel Communications. Leading teams and ensuring efficient operational processes.
About the role
- Payment Operations Specialist ensuring accurate payment workflows and providing support for payment-related issues at the car-selling platform. Help resolve complex payment issues while collaborating with partners.
Responsibilities
- Prioritisation: Manage a high volume of requests, ensuring urgent tasks are handled quickly to meet daily targets.
- Problem Solving: Act as the lead contact for high-priority payment issues and technical failures, digging into the "why" to find a fix.
- Collaboration: Work closely with engineering and banking partners to resolve background issues without letting the ball drop.
- Process Efficiency: Watch for recurring bottlenecks and suggest practical ways to keep our workflows moving faster.
- Monitoring: Oversee daily processing and monitor wallet balances so dealers are always ready to bid.
- Onboarding: Guide new partners through the onboarding process, ensuring all compliance and documentation checks are handled with precision.
- Investigations: Lead the investigation into payment returns or reversals, ensuring any discrepancies are cleared up promptly.
- Operational Support: Help other teams coordinate collections and answer payment-related questions as they arise.
- Partner Support: Provide professional, personalised support to our dealers and sellers, making sure they feel heard and helped.
- Clarity: Translate complex technical payment errors into clear, easy-to-understand updates for partners and stakeholders.
- Resolution: Aim to solve issues on the first call or email, using empathy and expertise to de-escalate tough situations.
- Feedback: Share observations from your daily interactions to help the team improve our products and services.
Requirements
- Composure: You stay productive and positive during busy periods or unexpected system outages.
- Attention to Detail: You take pride in being precise, especially when handling sensitive financial data and documents.
- Critical Thinking: You don’t just follow a manual; you look for ways to improve how we work through automation or better logic.
- Industry Knowledge: You have a solid understanding of settlement processes, industry guidelines, and relevant regulations.
Benefits
- 💸 Competitive comp package
- 🌴 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more!
- Meal allowance of 8,32€ per working day (via Coverflex)
- 📈 Employee-friendly share options
- ❤️🩹 Private healthcare insurance
- 💚 Monthly coaching sessions with Spill - our mental wellbeing partner
- 👪 Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
- 🏖️ 'Work from abroad for a month' annual scheme
- 🧠 Generous learning and development budget
- 🖥️ £500/€550 home office budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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