Operations Manager overseeing operational activities including logistics and order management for Riedel Communications. Leading teams and ensuring efficient operational processes.
Responsibilities
Lead, mentor, and develop the Order Management and Logistics teams, ensuring accountability, clarity, and operational excellence
Oversee the full order lifecycle — from order entry and validation through delivery, invoicing, and documentation
Manage all aspects of logistics, including domestic and international shipments, freight forwarding, and carrier coordination
Oversee purchasing and vendor relationships, including freight partners, suppliers, and operational service providers
Maintain smooth daily office operations and effective communication between Sales, Service, Finance, and HQ teams
Actively contribute to strategic planning, annual budgeting cycles, and long-term capacity planning for the Operations department
Requirements
5+ years of experience in operations, logistics, or order management
3+ years in a leadership role managing cross-functional operational teams
Working knowledge of operational finance, budgeting processes, and basic financial controls
Solid understanding of supply chain logistics, including international shipping and freight coordination
Experience with ERP systems (Navision, SAP strongly preferred)
Strong organizational, analytical, and problem-solving skills
Excellent communication skills; comfortable working with global teams across time zones
Proficient in Microsoft Office and collaboration platforms
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